How to order an inspection report
Find out how to order printed copies of our inspection
reports for care homes and care services.
Our inspection reports are available to download free of
charge from our website 24 hours a day.
If you want us to send you a printed copy you
will need to place an order with us.
Find out how to order a printed copy below.
How to order printed copies
You can order printed copies of inspection reports in the
following ways:
Online
Once you have found the inspection
report you need on our website, look out for the link that says
‘Order a printed copy’. This will take you to a form. Fill in the
form with your details and the number of copies you want.
By phone
Call our order line on
0870 240 7535. You will need to give details of
the report you want to order and your name and address.
By post or fax
Fill in our inspection report order
form (PDF) with details of the report you want and your name
and address. Send your order to the address or fax number on the
form.
The first ten copies you order from us in a year (April to
April) are free. After that each inspection report will cost £5,
which includes postage and packing.
For example, if you order 11 reports, you will need to pay £5.
If you order 20 reports, you will need to pay £50.
If you order ten reports, then place an order at a later date,
you will be charged for each additional report you order.
Once we have received your order we will send you the reports
within seven working days.
How can I check on my order?
Reports usually take seven working days to arrive.
If you want to check on the progress of your order call our
order line on 0870 240 7535 and quote your order
number.